TERMS & CONDITIONS

 

Registration & Refund Policy:

For all CPR/AED courses, you can get a full refund of the classroom fee up until 2 days (48 hours) before the class session. It is important to note that when you cancel your class, classroom supplies, materials, and training equipment CANNOT be returned to vendors. You will have to pay a cancellation fee of $25.00. This is non-negotiable. Please read the course policies and expectations for the course that you have chosen to register for. Each course is different and it is up to our customers to read all necessary information before the start of your course. We adhere to all American Red Cross, state, and local protocols. Advance CPR Studio of Staten Island reserves the right to cancel any class for any reason without providing any refund to the above customer. Note that courses are usually canceled due to inclement weather. If this ever occurs, you will be scheduled for the next available session. If the facility closes at any time, we will inform you as soon as we know and you will be transferred to the next available session.

Blended Learning Courses:

Advance CPR Studio of Staten Island has been approved by the state of New York Health Department and American Red Cross to administer blended learning courses (please read the information under the course that you are registering for to find out more about what blended learning is). Blended learning classes are hybrid courses in which customers choose to do half of their course work on the computer and the other half of skills practice on the appropriate equipment under the supervision of a certified and trained American Red Cross Instructor. ALL online course work is to be completed 2 days (48 hours) before the start of the customer's skills session. Customers are expected to bring proper identification and an online completion certificate to enter their class and to receive their certifications. Advance CPR Studio of Staten Island is ONLY responsible for providing customers with the appropriate deep link access (online learning management system access), appropriate course textbook, classroom equipment, trained instructors, and a highly informative skill session in which all instructors are properly trained to teach. It is important to note that Advance CPR Studio of Staten Island is only responsible for the teaching points that the American Red Cross provides its instructors from the nationally approved Instructor's manual. Even more so, the customer/parent/guardian who is agreeing to this customer service agreement contract needs to be aware that the American Red Cross has decided which key skills and lecture content is to be presented to the customer in this customer service agreement contract.

Deep Link Access:

Advance CPR Studio of Staten Island is responsible for sending the appropriate deep link to the customer in this customer service agreement contract. However, Advance CPR Studio of Staten Island is NOT responsible for the time and delivery of the deep link to its customers as Advance CPR Studio of Staten Island does not have any administrative access to the online learning management system. Furthermore, Advance CPR Studio of Staten Island is not responsible for any technological difficulties with the deep link or the online learning management system as it is not our product. It is the customer's responsibility to notify Advance CPR Studio of Staten Island of any technological issues they are facing in conjunction with contacting 1-800-RED-CROSS.

Illness/Personal Emergencies:

Advance CPR Studio of Staten Island understands that sudden illnesses and emergencies happen and are out of the control of our customers. Our American Red Cross training courses have attendance requirements to meet state and local protocols. If you cannot attend a course due to an unexpected illness, or family emergency, you will be placed into the next available class at no additional fee as long as you are able to provide documentation from a verified source for your reason for not attending the course you registered for. Advance CPR Studio of Staten Island reserves the right to determine whether the documentation is sufficient for no additional charges. If there is no documentation sent in, or if Advance CPR Studio of Staten Island feels that your documentation does not meet course policies, then you will have to re-pay for the whole course. Please read about the additional fees for Blended Learning Courses regarding having to cancel your skills session or online session due to personal emergencies or sudden illnesses.

Certification Status:

Certifications will be processed and delivered by e-mail at the end of your class after an instructor/s have told a participant has passed their course. Each class has testing requirements that are needed to earn certification status. Advance CPR Studio of Staten Island has a responsibility to report all activity to the Red Cross and State. It is up to the discretion of the trained Red Cross Instructor based on the course requirements to determine whether an individual customer has met these standards. Failure to meet these testing requirements will result in the customer having to repay for another class. Again, there are NO REFUNDS.

Billing Inquiries:

Due to the sensitive nature of your account, Advance CPR Studio of Staten Island has a team of highly qualified account specialists that are trained to handle all concerns with your accounts. We respond to all financial concerns by e-mail for your records as well as our records. Customers will receive an e-mail from support@acssi.biz  in a timely fashion to discuss your financial concerns. Our customer service department does NOT respond to billing inquiries. Please forward all billing inquiries to the above e-mail address.

Medical Emergencies:

Advance CPR Studio of Staten Island has staff members that are trained to respond to emergency situations. However, Advance CPR Studio of Staten Island is not responsible for any medical information not provided to Advance CPR Studio of Staten Island.
Lost or Stolen Items. Advance CPR Studio of Staten Island is not responsible for any items that are lost or stolen when attending our courses. Please leave valuable items at home.
Billing Issues: Advance CPR Studio of Staten Island follows all consumer laws and will be straight forward with all charges for all customers. It is the responsibility of the customer to stay on top of all payments and invoices. Invoices are sent electronically to the e-mail address under the customer's account. If a customer would like a hard copy of their invoices, they will need to request so in writing to support@acssi.biz

Cancellations:

When a customer cancels their program, there is a non-negotiable $25.00 cancellation fee for all CPR/AED basic level courses and in-service training sessions. Customers can cancel their registration by removing themselves from a scheduled course, but need to inform our organization by phone call or e-mail. If you do NOT inform our organization by phone call or e-mail, then you will NOT receive a refund even if it is within the 48-hour time frame. Our team will work with you to get you into the next available course. If we cancel the course due to inclement weather, low enrollment, or building maintenance issues, THERE WILL BE NO FEES (We know this is out of your control).

No Shows:

If a customer does not show up for their registered class, customers will have the opportunity to receive a full refund or re-register for another class up to 48-hour notice or a $25.00 cancellation fees will be charged to the individual customer.
  

The above Terms and Conditions is a service agreement between the individual customer listed above and Advance CPR Studio of Staten Island. You must be at least 18 years or older to enter this agreement. All Terms and Conditions in this service agreement contract are in accordance with the law. Our terms and conditions are fluid conditions/protocols that are updated many times throughout the year to meet all American Red Cross Training protocols and consumer laws. This means that the terms and conditions can change at any time with or without the consent of the individual customer. These Terms and Conditions will be shared with appropriate parties of the law with, or without, subpoena, and without consent of the individual listed on this contract, as Advance CPR Studio of Staten Island adheres to all consumer laws and will cooperate with the law as it is asked. Failure to adhere to the Terms and Conditions will be considered a breach of the service agreement contract and result in prosecution. The individual will be responsible for all payments due for the services that are/or were going to be offered, which include materials, supplies, instructor fees, and anything owed from falsified chargeback claims, in addition to any legal fees associated in the above service agreement contract.